Frequently asked Questions
- What should I do if I have trouble logging in?
- Can I get a discount if I make a larger order?
- What should I do if I want to add or remove the items in the cart?
- Why website will experience consignment with out of stock?
- After making a payment, can I change my billing or shipping information?
- How do I know if my payment has been received?
- Do you provide an invoice?
- Can I use other payment methods to pay for the order. Like an offline payment method?
- How do I change the shipping method?
- How do I change my shipping address?
- When will I receive my items after I place an order?
- Do you ship to my country and what are the shipping rates?
- What is the shipping cost on some items.
- Does the product price include the shipping price?
- How do I know if my items have been shipped or not?
- How do I track my order?
- Why is my tracking number invalid?
- After payment has cleared, how long do I wait until my order is sent out?
After sales FAQs
- How can I cancel my order, before and after payment?
- How can I return purchased items to Missus Ks Designs?
- Under which circumstances would an item be able to be exchanged or returned?
- Where do I return the item?
1. What should I do if I have trouble logging in?
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
Please make sure that your web browser accepts cookies.
The Missus Ks Designs website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Department at email@example.com and indicate the problem. We will assign a new password for you and you can change it once you log in.
2. Can I get a discount if I make a larger order?
LOL. No of course not. These items is at factory prices..
3. What should I do if I want to add or remove the items in the shopping Bag?
Please sign into your Missus Ks Designs account and select the shopping bag on the top right of the page. You will be able to view all of the items that are currently in the shopping bag. If you wish to delete an item from the bag, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.
4. Why website will experience consignment with out of stock?
Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We cannot fully avoid or foresee this problem. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 2 working days.
1. What is PayFast?
PayFast is a secure and trustworthy payment processing service which allows you to shop online. PayFast can be used at missusksdesigns.co.za to purchase items by Credit Card (Visa, MasterCard), Debit Card, or EFT (i.e. using your regular Bank Account. Missus Ks Designs cannot see your card number as it is securely encrypted through PayFast server. This limits the risk of unauthorized use and access.
2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at Missus Ks Designs at firstname.lastname@example.org as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.missusksdesigns.co.za and log into your customer account to check the order status at any time. If MissusKsDesigns has received payment, the order status will show “Processing”.
4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, T/T, Please contact email@example.com with your request or sales enquiry. We will respond to your email query within 1 working day.
6. When will I receive my items after I place an order?
The duration depends on stock or delivery area. Delivery times vary based on the payment method used. Or if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
4. Do you ship to my country and what are the shipping rates?
We currently only ship to South Africa. The shipping rate is R65.00 for Shopping Bag values under R300. If the value of your Shopping Bag is over R300.00 then the shipping is free. Our goal is always fast and secure delivery of items to our customers.
5. Does the product price include the shipping price?
The product price does not include the shipping price for items under R300.00. The online ordering system will generate a shipping quote for your order.
6. How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
7. How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
8. Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department at firstname.lastname@example.org and provide them with your MissusKsDesigns order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
10. After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 2 business days. This means that your item(s) will generally be sent out on the 3rd business day provided the payment has cleared.
After Sales FAQs
1. How can I cancel my order, before and after payment?
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at email@example.com as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at firstname.lastname@example.org and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
2. How can I return purchased items to MissusKsDesigns?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at email@example.com, please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and colour
e. Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number so that we are able to locate your order information.
The return or RMA(returned merchandised application) process can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.
3. Under which circumstances would an item be able to be exchanged or returned?
At Missus Ks Designs we pride ourselves in the quality and fit of our clothes. All the Women’s Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or miss-shipment.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 7 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the colour that you ordered (perceived colour differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
4. Where do I return the item?
After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our warehouse