Please  email our Legal Department directly if you have any legal complaints.
Our Legal Department  Email Address :

Please note that this email is not for handling the following issues:

  1. Pre-sale issues: product enquiry, technical support, order change and cancellation, product stock checking, shipping status checking etc.
  2. After-sale issues: wrong / defective / damaged / missing item, tracking information not available, order missing etc.

For these issues, please contact us via ticket (for pre-sale issue), our representatives will help you there.